Gardeners Greenwich Accessibility Statement

Gardeners Greenwich is committed to ensuring that everyone in the Greenwich area can access our information and services. This accessibility statement explains how we make our site and local gardening services usable and inclusive, describing our approach to WCAG 2.1 AA compliance and the practical steps we take to support people who use assistive technologies. We aim to deliver a reliable, accessible experience for residents and clients who need gardeners in Greenwich and for visitors looking for Greenwich garden services.

We follow recognised best practices to support screen-reader users and provide robust keyboard navigation across our online resources and service booking tools. Our pages use clear semantic structure, consistent headings and landmarks so that screen readers can present content in a logical order. We also include skip links, focus indicators and easy-to-use forms so that people relying on keyboards can navigate without barriers. Our accessibility work includes manual testing with popular screen readers and automated checks against WCAG 2.1 AA success criteria.

To make our gardeners in Greenwich accessible to more people, we maintain a checklist of accessibility features and improvements. Key areas we prioritise include:

• Keyboard accessibility: All interactive controls are operable by keyboard alone, with clear focus styles and logical tab order.
• Screen-reader support: Meaningful ARIA roles, labels and alt text are used where necessary so assistive technologies can convey content accurately.
• Readable content: Clear language, structured headings and consistent formatting help comprehension for a wide audience.
• Contrast and scalable text: Colour contrast meets WCAG AA thresholds and text can be resized without losing functionality.

Our technical approach includes both automated and manual accessibility testing. We run regular audits against WCAG 2.1 AA, check pages with screen readers, and validate keyboard workflows such as booking a visit from a Greenwich gardener. When issues are found we prioritise fixes based on impact and frequency. We also document known limitations where third-party content or embedded widgets may fall short of our standards, and we seek alternatives or workarounds.

We want all community members to access our gardening guidance and services. If you need an alternate format (for example, large print, Braille, audio or accessible digital documents) or assistance understanding content related to Gardeners Greenwich, please tell us your preferred format and we will try to provide the information within a reasonable timeframe. We aim to respond to accessibility requests within five working days and to supply requested materials promptly.

If you encounter an accessibility barrier when engaging with our Greenwich gardeners or digital resources, we encourage you to report it so we can resolve the issue. While we cannot guarantee immediate resolution for every item, we will investigate reported problems, prioritise high-impact issues, and update our content and tools accordingly. We maintain accessibility training for staff involved in service delivery and content creation to ensure continuous improvement across all Gardeners Greenwich offerings.